Refund Policy

Last updated: February 14, 2026

Refund Windows by Plan

1

Starter Plan

7-day money-back guarantee

Full refund if requested within 7 days of purchase.

2

Pro Plan

30-day money-back guarantee

Full refund if requested within 30 days of purchase.

3

Enterprise Plan

60-day money-back guarantee

Full refund if requested within 60 days of first payment.

How to Request a Refund

Requesting a refund is simple:

  1. Email support@answerbuddy.com with subject "Refund Request"
  2. Include your account email and order ID (from your invoice)
  3. Optionally, let us know why you're requesting a refund (helps us improve!)
  4. We'll process your refund within 3-5 business days

No questions asked. If you're not satisfied, we'll refund you—it's that simple.

Refund Processing Time

  • Refund approval: Within 24 hours of request
  • Processing time: 3-5 business days
  • Bank/card credit: 5-10 business days (varies by bank)

You'll receive a confirmation email once the refund is processed. The credit will appear in your original payment method.

Important Notes

  • Refunds are processed to the original payment method only
  • Your license key will be deactivated upon refund
  • Unused sessions cannot be refunded separately; only full plan refunds
  • Refund window starts from the date of purchase, not activation
  • For recurring plans, you must cancel before requesting a refund

After the Refund Window

Refund requests made after the guarantee window will be evaluated on a case-by-case basis. We're understanding and will work with you if there are exceptional circumstances.

Contact support@answerbuddy.com to discuss your situation.

Partial Refunds

We do not offer partial refunds for unused sessions. All refunds are for the full plan price. If you've used some sessions and want to request a refund within the guarantee window, we'll still process a full refund.

Cancellation vs. Refund

Cancellation

Stops future billing but you keep access until the end of your current period. No refund for the current period.

Refund

Returns your payment and immediately deactivates your account and license key.

Questions?

If you have any questions about our refund policy or need help with a refund request, our support team is here to help:

Email: support@answerbuddy.com
Response time: Within 24 hours